Refund Policy of CooperativeCommons
At CooperativeCommons, we value your satisfaction when you order your favorite pizzas from our website, cooperativecommons.sbs. Please read our refund policy to understand how we handle returns and refunds for orders placed either online or over the phone through our customer service at +44 20 7946 0958.
Cancellation Policy
If you need to cancel your order, please do so as soon as possible. Orders that have not been prepared yet will be eligible for a full refund in the original payment method or as a credit for a future purchase. Please note that we cannot cancel an order once it has been prepared or sent out for delivery.
Incorrect or Unsatisfactory Orders
If your order is incorrect or not up to our high standards, please contact us immediately at +44 20 7946 0958. Depending on the issue, we will offer to either remake the item or provide a refund. In cases of incorrect orders, please do not dispose of the item as we may require it to be returned to our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Refund Eligibility
Refunds will be considered in the following situations:
- If an order is canceled before it has been prepared
- If the delivery of an order is unreasonably late and you no longer wish to receive it
- If the received order is incorrect or does not meet our promised quality
Refunds will be issued to the original payment method, or as credit for future orders, and will generally be processed within 7-10 business days.
Non-Refundable Situations
The following are situations in which a refund will not be available:
- Orders that are correctly prepared and delivered on time
- Any order once the preparation has begun
- Issues that arise from customers providing incorrect order details
Refund Process
To initiate a refund, please contact our customer service team at +44 20 7946 0958. You may be requested to provide:
- Your order number
- A description of the problem with the order
- Proof of purchase
Contact Information
For any queries regarding your order or our refund policy, please contact us at +44 20 7946 0958 or visit us at our location:
CooperativeCommons43 Bedford Street, Westminster,
London, WC2E 9HA
United Kingdom
Policy Amendments
We may update this refund policy from time to time to reflect any changes in our reimbursement procedures. The updated policy will be posted on our website, cooperativecommons.sbs, and will be effective immediately upon posting.
Last updated: March 27, 2023